Do you already have an account at Auto Excellence | Mobility?
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C. de Salamanca, S.A 45 Valladolid Avenue (Central) 28008. Madrid. Spain. Trademark: Auto Excellence Car Rental |
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CIF: ESA28021780 |
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Authorised representative(s): Marta Hdez-Agero |
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Tel: +34 915 480 800 |
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E-mail: mobility@autoxc.com / carrental@autoxc.es |
Copyright
All the rights on the content of this web page belong to C. de Salamanca, S.A (commercial brand: Auto Excellence Car Rental), except those belonging to its partners or collaborating companies with whom the corresponding contract has been signed. The design, images, maps, graphics, frames, banners, the software and its different codes, source and object, and other elements that make up this website are owned by C. de Salamanca, S.A, which legitimately has exclusive rights to exploit them. Consequently, users who access this page may not under any circumstances copy, modify, distribute, transmit, reproduce, publish, license, assign, sell or transmit them in any way, or create new products or services derived from the information and elements contained herein, unless they have written permission from the owner.
Legal responsibility notice
Despite careful content control, we do not assume any liability for the content of external links. The operators of the linked pages are exclusively responsible for their content.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google`s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
This website also uses the remarketing function with Google Analytics to publish online ads. Other providers, including Google, show the ads on Internet pages. This website uses both first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) in combination to report, optimise and serve ads based on previous visits to the website.
Cookies.
The provider`s website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and visualisation of the site. The cookies used are, in any case, temporary, with the sole purpose of making navigation more efficient, and disappear at the end of the user`s session.
For more information, see our Cookie Policy.
Privacy Policy
Below, we would like to inform you about the personal data that AUTO EXCELLENCE CAR RENTAL processes and what the purpose of such processing is. We also inform you about other important terms relating to data protection, e.g. about your rights.
A: Responsible
The entity responsible for processing your data is the owner company C. de Salamanca, S.A., Avenida Valladolid, 45. Spain (hereinafter referred to commercially as AUTO EXCELLENCE CAR RENTAL).
For all questions regarding data protection, you can contact us at any time at the following address: mobility@autoxc.es or carrental@autoxc.es
B: Categories of personal data
The following categories of personal data may be processed by our company in connection with our services:
- Master data: these include e.g. first name, surname, address (private and/or work), date of birth.
-Contact details: this includes, for example, the telephone number, the e-mail address (private and/or business), the fax number if applicable, the content of the communications (such as e-mails, letters, faxes).
-Contractual data: this includes, for example, information about the rental (vehicle category, date of pick-up and delivery, pick-up and delivery station, contracted extras/services), number of the rental contract, reservation number, driver`s license data, photo of the driver`s license, registration number of the vehicle you have rented and information about customer and partner loyalty programmes.
- Financial information, such as credit card details
- Voluntary information : this includes data that you provide to us voluntarily without our expressly asking for it, such as wishes regarding vehicle equipment or indication of preferred vehicle category.
-Special categories of data: in the event of an accident, damage to the vehicle or similar incident, we process the information regarding what happened and the damage caused. These data may be provided by customers, passengers or injured parties. In these cases, health-related data may also be processed, such as information on injuries, blood alcohol concentration, driving under the influence of drugs or similar.
-Third-party data: If you provide us with personal data of third parties (e.g. family members, a second driver, passengers) in the context of your contractual relationship, we will also process these data.
-Location data: location data are data that we can process when location is enabled on our website and/or a vehicle is equipped with remote tracking telematic systems.
C: Legal foundations of data processing in AUTO EXCELLENCE CAR RENTAL.
Article 6(1). 1, first sentence letter a) of the General Data Protection Regulation (GDPS): according to this provision, the processing of personal data is allowed when you have given your consent to do so.
Article 6, paragraph 1, first sentence, letter b) of the GPRS: in accordance with this provision, processing of personal data is lawful if it is necessary for the execution of a contract to which you are a party, or for the purpose of taking the necessary steps upon your request for rental prior to the conclusion of a contract (e.g. for the reservation of a vehicle).
Article 6, paragraph 1, first sentence, letter c) of the RGPD: according to this provision, the processing of data is lawful when it is necessary for the fulfilment of a legal obligation of AUTO EXCELLENCE CAR RENTAL.
Article 6(1), first sentence, letter f) of the RGPD: according to this provision, the processing of personal data is lawful when it is necessary for the satisfaction of legitimate interests pursued by the controller, i.e. AUTO EXCELLENCE CAR RENTAL, or a third party, provided that such interests are not overridden by the interests or fundamental rights and fundamental freedoms of the data subjects, i.e. theirs.
Article 9(2)(f) of the GPRS: according to this provision, special categories of personal data may be processed when such processing is necessary for the formulation, exercise or defence of claims. The special categories of personal data also include data on the health of the data subjects.
D: Purpose of the treatment in AUTO EXCELLENCE CAR RENTAL.
Reservation of vehicle rental.
Purposes of treatment
We process your master data, contact data, contract data, financial data and any other voluntary information for the reservation, conclusion and execution of the rental contract.
We also use the master data, contact data and contractual data for customer service in the event that you, as a customer, contact us, e.g. in case of complaints, lost property procedure, change of reservation or similar.
If you book your vehicle through a travel agency, an online travel agency or other intermediaries, our partners will transfer your master data, contact data, rental information and, if applicable, financial data to us.
We also use your master data and contract data for the calculation of provisions and for commercial management (e.g. with travel agencies, agency/franchise partners/collaborators). In addition, we transfer your data to partner companies if we do not have the vehicle or type of vehicle you require.
On the other hand, we are obliged by law to provide certain data to the Security Forces and Bodies, as well as to Judicial Authorities with the aim of preventing or clarifying criminal acts. And this is in order to guarantee security and to be able to make effective the application of state laws.
We also use your data for your and our security, e.g. to prevent payment defaults and for the prevention of property crimes
in particular, fraud, theft and embezzlement
In our offices we use a technology that verifies the authenticity of identification documents (especially the driver`s license) and records the data electronically rather than manually.
If you wish to pay your rent by means of a monthly invoice, we process your master and financial data to check your solvency by consulting information we obtain from credit agencies.
After the mutual fulfilment of the rental agreement, your master, financial and contractual data remain stored until the legal retention periods have expired.
Legal basis for the above-mentioned processing
Article 6 (1) first sentence (b) of the RGPD for processing for the purpose of reservation, execution and fulfilment of rental contracts and customer care.
Article 6(1), first sentence, point f) of the GPRS for processing for the purposes of invoicing against third parties, for enforcing claims themselves, as well as for risk prevention and avoiding fraud.
Article 6(1), first sentence, point (c) of the GPRS for processing for the purposes of recognition, prevention and clarification of criminal offences, verification and storage of driving licence data and tax obligations for record-keeping
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
Our legitimate interest in using your personal data to improve our performance and customer service is to provide you with the best possible services and to durably increase customer satisfaction.
With regard to the processing of data for the purpose of avoiding damage to our company or our vehicles by means of appropriate analyses, our legitimate interest is to ensure the security of costs and to avoid economic disadvantages caused, for example, by non-payment or loss of our vehicles.
Categories of recipients of your data
In addition to the above-mentioned purposes (especially to inform cooperation partners about a reservation or to process credit card payments with your credit card company), we disclose your data to the following recipients: IT service providers, call centres, collection agencies, financial service providers, credit agencies, group companies, cooperation partners or cooperation agencies.
As part of our measures to prevent fraud, we also transmit, in situations where third parties have been, or are at risk of being, defrauded, personal data to such third parties who have been, or are at risk of being, defrauded.
Marketing and direct marketing.
Purposes of treatment.
We process your master data, contact data and contractual data for the implementation of loyalty and bonus programmes (including our own programmes and those of our cooperation partners), the optimisation of customer offers, market or public opinion research, as well as for the realisation of customer events (see → Events and donations).
You may object to any processing or use of your data for direct marketing purposes at any time. Please send any objections to: C. de Salamanca, S.A, Avenida Valladolid, 45.
28008 Madrid or by e-mail to: mobility@autoxc.es .
Legal bases of the treatment
Article 6(1)(a) of the GPRS for processing for the purposes of direct marketing measures, which require express prior consent.
Article 6(1)(f) of the GPRS for processing for direct marketing purposes that do not require prior express consent, as well as for the aforementioned marketing measures.
Legitimate interest, provided that the processing is based on Article 6(1)(f) of the GPRS
Our legitimate interest in the processing of your data for direct marketing purposes and the aforementioned marketing measures consists in offering you, for your conviction, our best services and in establishing a lasting relationship with you as a customer.
Categories of recipients of your data
For the above purposes we transfer your data to IT service providers, call centres, advertising partners and suppliers of customer loyalty and bonus programmes.
Corporate Clients / Payments made by third parties
If you rent a vehicle through your employer, we also process your data for the purposes described in this Data Privacy Policy. This also applies mutatis mutandis if a third party has to pay the bill.
Categories of recipients of your data
We pass on the personal data collected during the rental period (in particular in the form of invoices and rental contracts, possibly also in the form of monthly statements, as well as possible traffic fines and accident reports) to your employer or to the third party who is to pay your bill.
We work with service providers to enable corporate clients to enter into electronic framework contracts. If you wish, we can forward your name and e-mail address to our
services for this purpose (in particular, DocuSign). The service provider sends you a personal link so that you can sign the contract electronically.
Legal basis for the above-mentioned processing
Article 6 (1) first sentence (b) of the GPRS for processing for the purpose of reservation, execution and performance of rental agreements and framework agreements, as well as customer care. Otherwise, Article 6(1), first sentence, letter f) of the GPRS.
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
With regard to the processing of data for the purpose of settling the account with your employer or third parties or to clarify facts (in particular in the case of accidents or infringements) our legitimate interest is to be able to claim the amounts of invoices and other claims or to determine the party against whom damages are claimed.
Damages, accidents, offences
Purposes of treatment
In cases when you detect damage to our vehicles, or if you or a third party cause damage to them, or traffic and road regulations are violated during vehicle rental, or you or a third party are involved in an accident with one of our vehicles, we process your master data, contact data, contractual data, financial data and, if applicable, health-related data for the following purposes:
- Reception and examination of complaints,
- Customer service in the event of a claim,
- Processing of damages and;
-Processing of claims (processing on the basis of your information and information from third parties, such as the police, the next tenant, witnesses, etc.)
This also includes the processing of the above-mentioned data categories for the purpose of settlement of damages, e.g. against insurance companies and brokers.
In relation to claims and accidents, we process your master, contact and contractual data also for the purpose of providing assistance through AUTO EXCELLENCE CAR RENTAL`s road assistance services and mobility guarantee
We also process your master data, contact data and contractual data in order to fulfil legal obligations (e.g. notifications to investigative bodies, identification of drivers, for traffic offences).
In the event that the competent authorities suspect that you have committed an offence or a crime with one of our vehicles, we process, in addition to your stored master data, the data provided to us by the competent authorities.
We also process your master data, contact data, financial data, contractual data and, if applicable, health-related data for the purpose of insuring and enforcing our own claims against you, e.g. in the event of non-payment or damage to our vehicles.
Legal foundations of the treatment.
Article 6(1) first sentence letter c) of the RGPD for the treatment with the purpose of processing accidents and the duty to identify drivers who have committed a traffic violation, established in Article 11 of the Royal Legislative Decree
6/2015, of 30 October, approving the Consolidated Text of the Law on Traffic, Circulation of Motor Vehicles and Safety
Road),
Article 6 (1) first sentence letter f) of the RGPD for processing for the purpose of settling damages, the enforcement of our own claims against you and in connection with infringements.
Article 9(2)(f) of the RGPD for the processing of data relating to health for the purpose of formulating, exercising or defending claims
Legitimate interest, provided that the processing is based on Article 6(1) first sentence letter f) of the RGPD.
Our legitimate interest in processing your data for the purpose of settling damages and enforcing our own claims against you lies in preventing damage to our company and making undamaged vehicles available to our customers. Furthermore, on the basis of contractual relations with third parties (e.g. insurance companies) we are obliged to process your data for the purpose of damage settlement. Our legitimate interest in this respect is to ensure the fulfilment of contracts.
Categories of recipients of your data
In addition to the above-mentioned purposes, we disclose your data to the following recipients: Authorities (investigative bodies; regulatory bodies; law enforcement agencies, government
public), collection agencies, experts, assistance providers, lawyers and solicitors, insurance brokers and insurance companies.
Connected vehicles. Remote location systems.
Purposes of treatment
AUTO EXCELLENCE CAR RENTAL vehicles can be equipped with the so-called "connected vehicle" functions that allow us to process location data as well as information about the vehicle`s status, remote location systems such as the expiry date for the next service, the vehicle`s lock, its speed, the status of sensors or the activation of safety systems (e.g. airbags). These data are processed solely for the purpose of managing the rental process when using our website (e.g. online validation, authentication, reservation and rental via the Auto Excellence Mobility website), preventing property offences if the vehicle is not returned within the contractually agreed upon period or if it is used outside the contractually agreed upon geographic area (as well as in border or port areas), for the maintenance and care of our fleet, as well as for establishing, verifying and investigating vehicle damage or accidents. AUTO EXCELLENCE CAR RENTAL collects this data itself or receives it from the respective vehicle manufacturer or from third party suppliers linked to insurance companies.
Legal bases of the treatment
Art. 6 paragraph 1 first sentence letter b) and f) of the RGPD.
Legitimate interest, provided that processing is based on Article 6(1), first sentence, point f) of the GPRS
Our legitimate interest in the processing of your data for the purpose of preventing crimes against property, for the maintenance and care of our fleet, as well as to determine, verify and investigate damages
and accidents with vehicles, lies in protecting our fleet of vehicles, as well as our contractual and non-contractual rights.
Categories of recipients of your data
For certain markets and vehicle categories, we can work with external geolocation service providers to prevent property crime. For the prevention and/or investigation of property crimes, your data may be passed on to the Authorities (investigative bodies; regulatory bodies; law enforcement agencies).
Processing on the basis of legal provisions
Purposes of treatment
We process the master data, contact data, contract data, financial data and location data to meet the legal obligations to which AUTO EXCELLENCE CAR RENTAL is subject. This includes processing the data in the context of the obligations to communicate with the authorities (based on Article 25 of the Organic Law on Public Safety), and processing in accordance with tax and/or commercial regulations (e.g. obligation to keep commercial books and accounting documents in accordance with the General Tax Law and the Commercial Code).
Legal bases of the treatment
Article 6(1), first sentence, point (c) of the General Data Protection Regulation (GDPR).
Categories of recipients of your data
Different Authorities may ask us to provide their data for the above mentioned purposes.
Optimisation of processes and supply.
Purposes of treatment
We process your master data, your contact data, your contractual data and also the data provided voluntarily for the purpose of optimising our processes and offer.
This includes, for example, the preparation and evaluation of rental reports, the implementation of capacity planning for better vehicle allocation, the creation of a data warehouse, the analysis and elimination of sources of error, and the conduct of customer satisfaction surveys.
In order to improve the quality of the offer and services to our customers we process their master and contract data on the basis of an algorithm, also in order to create profiles and probability values on future rentals and the use of our offers.
We also process your master data, contact data and contractual data within the framework of our collaboration with our franchisees, cooperation partners and collaborating agencies, as well as for the purpose of optimising processes and related offers (see → Reservation and rental of vehicles).
In addition, we process address data from external service providers for the purpose of updating our address lists, as well as to ensure the accuracy of the master data to ensure that our contract management is correct.
Legal basis for the above-mentioned processing
Article 6(1), first sentence, point a) of the GPRS, insofar as consent is required for process and supply optimization measures.
Article 6(1), first sentence, point (f) of the GPRD
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
Our legitimate interest in using your personal data to improve our performance and customer service is to provide you with the best possible services and to durably increase customer satisfaction.
Categories of recipients of your data
For the above-mentioned purposes, we disclose your data to the following recipients: service providers of
IT, call centres, cooperation partners, collaborating agencies, as well as franchises.
Events and donations.
Purposes of treatment
We may also process your master data and contact details to invite you to events within the framework of customer relationship management and for customer loyalty. In addition, we use your master data and communication data for charitable purposes (e.g. calls for donations).
Legal basis for the above-mentioned processing
Article 6(1), first sentence, point (f) of the GPRS for processing for the purpose of acquiring or consolidating clients, and for advising business clients
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
Our legitimate interest in processing your data in connection with customer relationship management and customer loyalty, as well as for charitable purposes, is based on offering you, on the one hand, the best possible services and increasing sustainable wood customer satisfaction and, on the other hand, on meeting our social responsibility as a large company.
Categories of recipients of your data
We disclose the contact details of our corporate clients to the following recipients: IT service providers, call centres, event organisers.
F: Duration of storage / criteria for the duration of storage
AUTO EXCELLENCE CAR RENTAL stores your personal data until the purpose justifying the processing disappears. When it is obliged by law to store personal data, this storage is done for the time legally required. In the case of commercial documentation, which includes commercial books and accounting documents (such as invoices), the storage period is 6 years (Art. 30 of the Commercial Code). During this time your data may be subject to restricted access in respect of day-to-day operations if their processing has no other purpose.
G: Rights of those affected.
Rights in accordance with Articles 15 to 18 and 20 of the GPRS.
Access: You have the right to demand information about your stored personal data from us at reasonable intervals (Art. 15
RGPD). This information refers to knowing whether or not AUTO EXCELLENCE CAR RENTAL has stored your personal data, to knowing the categories of data and the purpose of their processing. Upon request, AUTO EXCELLENCE CAR RENTAL will provide you with a copy of the data being processed.
Rectification: Furthermore, you have the right to demand from AUTO EXCELLENCE CAR RENTAL the rectification of the incorrect or inaccurate data stored (art. 16 RGPD).
Deletion: You also have the right to request AUTO EXCELLENCE CAR RENTAL to delete your personal data (art. 17 RGPD). We are obliged to delete your personal data in certain cases, such as when they are no longer necessary for the purposes of the
that were collected or processed, when you have revoked your consent or when the processing of the data was unlawful.
Limitation request: Under certain circumstances, you have the right to limit the processing of your personal data (art.
18 RGPD). These circumstances include your disagreement with the accuracy of your personal data, in which case we must verify such inaccuracy. In this case, we cannot process your data, with the exception of storage, until the question of accuracy has been clarified.
Portability: In the event that you wish to change to another vehicle rental company, you have the right to request that we provide you or a third party of your choice with the data you have provided, based on
to your consent or to an existing contractual relationship with you, in machine-readable form (right to data portability, Art. 20 RGPD).
No contractual or legal obligation to provide the data / Consequences of not providing the data
You are not contractually or legally obliged to provide us with your personal data. However, please note that you may not enter into any contract with us for vehicle rental, nor may you use our services if we cannot collect and process the data necessary for the mentioned purposes.
Right of opposition at any time according to article 21 of the RGPD.
If the processing of your data by AUTO EXCELLENCE CAR RENTAL is necessary for the performance of a task carried out in the public interest, or based on the exercise of public authority over the Controller - art. 6, paragraph 1, first sentence, letter e) of the RGPD -, or the processing of data is based on a legitimate interest, you have the right to object to the processing at any time, on the basis of your particular situation.
AUTO EXCELLENCE CAR RENTAL will cease processing unless we establish compelling legitimate reasons for the processing that prevail over your interests in terminating the processing.
Opposition to the processing of your personal data for the purpose of direct marketing is possible at any time without limitation.
Right of revocation in case of consent.
If the processing of the data by AUTO EXCELLENCE CAR RENTAL is based on your consent, you have the right to revoke such consent at any time. The lawfulness of the processing carried out by the consent up to the moment of the revocation is not affected by the revocation.
5. Right to complain to the responsible supervisory authority.
You have the right to complain to the supervisory authority responsible for AUTO EXCELLENCE CAR RENTAL at the following address: Agencia Española de Protección de Datos
C / Jorge Juan, 6. 28001 - Madrid.
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C. de Salamanca, S.A 45 Valladolid Avenue (Central) 28008. Madrid. Spain. Trademark: Auto Excellence Car Rental |
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CIF: ESA28021780 |
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Authorised representative(s): Marta Hdez-Agero |
|
Tel: +34 915 480 800 |
|
E-mail: mobility@autoxc.com / carrental@autoxc.es |
Copyright
All the rights on the content of this web page belong to C. de Salamanca, S.A (commercial brand: Auto Excellence Car Rental), except those belonging to its partners or collaborating companies with whom the corresponding contract has been signed. The design, images, maps, graphics, frames, banners, the software and its different codes, source and object, and other elements that make up this website are owned by C. de Salamanca, S.A, which legitimately has exclusive rights to exploit them. Consequently, users who access this page may not under any circumstances copy, modify, distribute, transmit, reproduce, publish, license, assign, sell or transmit them in any way, or create new products or services derived from the information and elements contained herein, unless they have written permission from the owner.
Legal responsibility notice
Despite careful content control, we do not assume any liability for the content of external links. The operators of the linked pages are exclusively responsible for their content.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google`s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
This website also uses the remarketing function with Google Analytics to publish online ads. Other providers, including Google, show the ads on Internet pages. This website uses both first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) in combination to report, optimise and serve ads based on previous visits to the website.
Cookies.
The provider`s website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and visualisation of the site. The cookies used are, in any case, temporary, with the sole purpose of making navigation more efficient, and disappear at the end of the user`s session.
For more information, see our Cookie Policy.
Privacy Policy
Below, we would like to inform you about the personal data that AUTO EXCELLENCE CAR RENTAL processes and what the purpose of such processing is. We also inform you about other important terms relating to data protection, e.g. about your rights.
A: Responsible
The entity responsible for processing your data is the owner company C. de Salamanca, S.A., Avenida Valladolid, 45. Spain (hereinafter referred to commercially as AUTO EXCELLENCE CAR RENTAL).
For all questions regarding data protection, you can contact us at any time at the following address: mobility@autoxc.es or carrental@autoxc.es
B: Categories of personal data
The following categories of personal data may be processed by our company in connection with our services:
- Master data: these include e.g. first name, surname, address (private and/or work), date of birth.
-Contact details: this includes, for example, the telephone number, the e-mail address (private and/or business), the fax number if applicable, the content of the communications (such as e-mails, letters, faxes).
-Contractual data: this includes, for example, information about the rental (vehicle category, date of pick-up and delivery, pick-up and delivery station, contracted extras/services), number of the rental contract, reservation number, driver`s license data, photo of the driver`s license, registration number of the vehicle you have rented and information about customer and partner loyalty programmes.
- Financial information, such as credit card details
- Voluntary information : this includes data that you provide to us voluntarily without our expressly asking for it, such as wishes regarding vehicle equipment or indication of preferred vehicle category.
-Special categories of data: in the event of an accident, damage to the vehicle or similar incident, we process the information regarding what happened and the damage caused. These data may be provided by customers, passengers or injured parties. In these cases, health-related data may also be processed, such as information on injuries, blood alcohol concentration, driving under the influence of drugs or similar.
-Third-party data: If you provide us with personal data of third parties (e.g. family members, a second driver, passengers) in the context of your contractual relationship, we will also process these data.
-Location data: location data are data that we can process when location is enabled on our website and/or a vehicle is equipped with remote tracking telematic systems.
C: Legal foundations of data processing in AUTO EXCELLENCE CAR RENTAL.
Article 6(1). 1, first sentence letter a) of the General Data Protection Regulation (GDPS): according to this provision, the processing of personal data is allowed when you have given your consent to do so.
Article 6, paragraph 1, first sentence, letter b) of the GPRS: in accordance with this provision, processing of personal data is lawful if it is necessary for the execution of a contract to which you are a party, or for the purpose of taking the necessary steps upon your request for rental prior to the conclusion of a contract (e.g. for the reservation of a vehicle).
Article 6, paragraph 1, first sentence, letter c) of the RGPD: according to this provision, the processing of data is lawful when it is necessary for the fulfilment of a legal obligation of AUTO EXCELLENCE CAR RENTAL.
Article 6(1), first sentence, letter f) of the RGPD: according to this provision, the processing of personal data is lawful when it is necessary for the satisfaction of legitimate interests pursued by the controller, i.e. AUTO EXCELLENCE CAR RENTAL, or a third party, provided that such interests are not overridden by the interests or fundamental rights and fundamental freedoms of the data subjects, i.e. theirs.
Article 9(2)(f) of the GPRS: according to this provision, special categories of personal data may be processed when such processing is necessary for the formulation, exercise or defence of claims. The special categories of personal data also include data on the health of the data subjects.
D: Purpose of the treatment in AUTO EXCELLENCE CAR RENTAL.
Reservation of vehicle rental.
Purposes of treatment
We process your master data, contact data, contract data, financial data and any other voluntary information for the reservation, conclusion and execution of the rental contract.
We also use the master data, contact data and contractual data for customer service in the event that you, as a customer, contact us, e.g. in case of complaints, lost property procedure, change of reservation or similar.
If you book your vehicle through a travel agency, an online travel agency or other intermediaries, our partners will transfer your master data, contact data, rental information and, if applicable, financial data to us.
We also use your master data and contract data for the calculation of provisions and for commercial management (e.g. with travel agencies, agency/franchise partners/collaborators). In addition, we transfer your data to partner companies if we do not have the vehicle or type of vehicle you require.
On the other hand, we are obliged by law to provide certain data to the Security Forces and Bodies, as well as to Judicial Authorities with the aim of preventing or clarifying criminal acts. And this is in order to guarantee security and to be able to make effective the application of state laws.
We also use your data for your and our security, e.g. to prevent payment defaults and for the prevention of property crimes
in particular, fraud, theft and embezzlement
In our offices we use a technology that verifies the authenticity of identification documents (especially the driver`s license) and records the data electronically rather than manually.
If you wish to pay your rent by means of a monthly invoice, we process your master and financial data to check your solvency by consulting information we obtain from credit agencies.
After the mutual fulfilment of the rental agreement, your master, financial and contractual data remain stored until the legal retention periods have expired.
Legal basis for the above-mentioned processing
Article 6 (1) first sentence (b) of the RGPD for processing for the purpose of reservation, execution and fulfilment of rental contracts and customer care.
Article 6(1), first sentence, point f) of the GPRS for processing for the purposes of invoicing against third parties, for enforcing claims themselves, as well as for risk prevention and avoiding fraud.
Article 6(1), first sentence, point (c) of the GPRS for processing for the purposes of recognition, prevention and clarification of criminal offences, verification and storage of driving licence data and tax obligations for record-keeping
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
Our legitimate interest in using your personal data to improve our performance and customer service is to provide you with the best possible services and to durably increase customer satisfaction.
With regard to the processing of data for the purpose of avoiding damage to our company or our vehicles by means of appropriate analyses, our legitimate interest is to ensure the security of costs and to avoid economic disadvantages caused, for example, by non-payment or loss of our vehicles.
Categories of recipients of your data
In addition to the above-mentioned purposes (especially to inform cooperation partners about a reservation or to process credit card payments with your credit card company), we disclose your data to the following recipients: IT service providers, call centres, collection agencies, financial service providers, credit agencies, group companies, cooperation partners or cooperation agencies.
As part of our measures to prevent fraud, we also transmit, in situations where third parties have been, or are at risk of being, defrauded, personal data to such third parties who have been, or are at risk of being, defrauded.
Marketing and direct marketing.
Purposes of treatment.
We process your master data, contact data and contractual data for the implementation of loyalty and bonus programmes (including our own programmes and those of our cooperation partners), the optimisation of customer offers, market or public opinion research, as well as for the realisation of customer events (see → Events and donations).
You may object to any processing or use of your data for direct marketing purposes at any time. Please send any objections to: C. de Salamanca, S.A, Avenida Valladolid, 45.
28008 Madrid or by e-mail to: mobility@autoxc.es .
Legal bases of the treatment
Article 6(1)(a) of the GPRS for processing for the purposes of direct marketing measures, which require express prior consent.
Article 6(1)(f) of the GPRS for processing for direct marketing purposes that do not require prior express consent, as well as for the aforementioned marketing measures.
Legitimate interest, provided that the processing is based on Article 6(1)(f) of the GPRS
Our legitimate interest in the processing of your data for direct marketing purposes and the aforementioned marketing measures consists in offering you, for your conviction, our best services and in establishing a lasting relationship with you as a customer.
Categories of recipients of your data
For the above purposes we transfer your data to IT service providers, call centres, advertising partners and suppliers of customer loyalty and bonus programmes.
Corporate Clients / Payments made by third parties
If you rent a vehicle through your employer, we also process your data for the purposes described in this Data Privacy Policy. This also applies mutatis mutandis if a third party has to pay the bill.
Categories of recipients of your data
We pass on the personal data collected during the rental period (in particular in the form of invoices and rental contracts, possibly also in the form of monthly statements, as well as possible traffic fines and accident reports) to your employer or to the third party who is to pay your bill.
We work with service providers to enable corporate clients to enter into electronic framework contracts. If you wish, we can forward your name and e-mail address to our
services for this purpose (in particular, DocuSign). The service provider sends you a personal link so that you can sign the contract electronically.
Legal basis for the above-mentioned processing
Article 6 (1) first sentence (b) of the GPRS for processing for the purpose of reservation, execution and performance of rental agreements and framework agreements, as well as customer care. Otherwise, Article 6(1), first sentence, letter f) of the GPRS.
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
With regard to the processing of data for the purpose of settling the account with your employer or third parties or to clarify facts (in particular in the case of accidents or infringements) our legitimate interest is to be able to claim the amounts of invoices and other claims or to determine the party against whom damages are claimed.
Damages, accidents, offences
Purposes of treatment
In cases when you detect damage to our vehicles, or if you or a third party cause damage to them, or traffic and road regulations are violated during vehicle rental, or you or a third party are involved in an accident with one of our vehicles, we process your master data, contact data, contractual data, financial data and, if applicable, health-related data for the following purposes:
- Reception and examination of complaints,
- Customer service in the event of a claim,
- Processing of damages and;
-Processing of claims (processing on the basis of your information and information from third parties, such as the police, the next tenant, witnesses, etc.)
This also includes the processing of the above-mentioned data categories for the purpose of settlement of damages, e.g. against insurance companies and brokers.
In relation to claims and accidents, we process your master, contact and contractual data also for the purpose of providing assistance through AUTO EXCELLENCE CAR RENTAL`s road assistance services and mobility guarantee
We also process your master data, contact data and contractual data in order to fulfil legal obligations (e.g. notifications to investigative bodies, identification of drivers, for traffic offences).
In the event that the competent authorities suspect that you have committed an offence or a crime with one of our vehicles, we process, in addition to your stored master data, the data provided to us by the competent authorities.
We also process your master data, contact data, financial data, contractual data and, if applicable, health-related data for the purpose of insuring and enforcing our own claims against you, e.g. in the event of non-payment or damage to our vehicles.
Legal foundations of the treatment.
Article 6(1) first sentence letter c) of the RGPD for the treatment with the purpose of processing accidents and the duty to identify drivers who have committed a traffic violation, established in Article 11 of the Royal Legislative Decree
6/2015, of 30 October, approving the Consolidated Text of the Law on Traffic, Circulation of Motor Vehicles and Safety
Road),
Article 6 (1) first sentence letter f) of the RGPD for processing for the purpose of settling damages, the enforcement of our own claims against you and in connection with infringements.
Article 9(2)(f) of the RGPD for the processing of data relating to health for the purpose of formulating, exercising or defending claims
Legitimate interest, provided that the processing is based on Article 6(1) first sentence letter f) of the RGPD.
Our legitimate interest in processing your data for the purpose of settling damages and enforcing our own claims against you lies in preventing damage to our company and making undamaged vehicles available to our customers. Furthermore, on the basis of contractual relations with third parties (e.g. insurance companies) we are obliged to process your data for the purpose of damage settlement. Our legitimate interest in this respect is to ensure the fulfilment of contracts.
Categories of recipients of your data
In addition to the above-mentioned purposes, we disclose your data to the following recipients: Authorities (investigative bodies; regulatory bodies; law enforcement agencies, government
public), collection agencies, experts, assistance providers, lawyers and solicitors, insurance brokers and insurance companies.
Connected vehicles. Remote location systems.
Purposes of treatment
AUTO EXCELLENCE CAR RENTAL vehicles can be equipped with the so-called "connected vehicle" functions that allow us to process location data as well as information about the vehicle`s status, remote location systems such as the expiry date for the next service, the vehicle`s lock, its speed, the status of sensors or the activation of safety systems (e.g. airbags). These data are processed solely for the purpose of managing the rental process when using our website (e.g. online validation, authentication, reservation and rental via the Auto Excellence Mobility website), preventing property offences if the vehicle is not returned within the contractually agreed upon period or if it is used outside the contractually agreed upon geographic area (as well as in border or port areas), for the maintenance and care of our fleet, as well as for establishing, verifying and investigating vehicle damage or accidents. AUTO EXCELLENCE CAR RENTAL collects this data itself or receives it from the respective vehicle manufacturer or from third party suppliers linked to insurance companies.
Legal bases of the treatment
Art. 6 paragraph 1 first sentence letter b) and f) of the RGPD.
Legitimate interest, provided that processing is based on Article 6(1), first sentence, point f) of the GPRS
Our legitimate interest in the processing of your data for the purpose of preventing crimes against property, for the maintenance and care of our fleet, as well as to determine, verify and investigate damages
and accidents with vehicles, lies in protecting our fleet of vehicles, as well as our contractual and non-contractual rights.
Categories of recipients of your data
For certain markets and vehicle categories, we can work with external geolocation service providers to prevent property crime. For the prevention and/or investigation of property crimes, your data may be passed on to the Authorities (investigative bodies; regulatory bodies; law enforcement agencies).
Processing on the basis of legal provisions
Purposes of treatment
We process the master data, contact data, contract data, financial data and location data to meet the legal obligations to which AUTO EXCELLENCE CAR RENTAL is subject. This includes processing the data in the context of the obligations to communicate with the authorities (based on Article 25 of the Organic Law on Public Safety), and processing in accordance with tax and/or commercial regulations (e.g. obligation to keep commercial books and accounting documents in accordance with the General Tax Law and the Commercial Code).
Legal bases of the treatment
Article 6(1), first sentence, point (c) of the General Data Protection Regulation (GDPR).
Categories of recipients of your data
Different Authorities may ask us to provide their data for the above mentioned purposes.
Optimisation of processes and supply.
Purposes of treatment
We process your master data, your contact data, your contractual data and also the data provided voluntarily for the purpose of optimising our processes and offer.
This includes, for example, the preparation and evaluation of rental reports, the implementation of capacity planning for better vehicle allocation, the creation of a data warehouse, the analysis and elimination of sources of error, and the conduct of customer satisfaction surveys.
In order to improve the quality of the offer and services to our customers we process their master and contract data on the basis of an algorithm, also in order to create profiles and probability values on future rentals and the use of our offers.
We also process your master data, contact data and contractual data within the framework of our collaboration with our franchisees, cooperation partners and collaborating agencies, as well as for the purpose of optimising processes and related offers (see → Reservation and rental of vehicles).
In addition, we process address data from external service providers for the purpose of updating our address lists, as well as to ensure the accuracy of the master data to ensure that our contract management is correct.
Legal basis for the above-mentioned processing
Article 6(1), first sentence, point a) of the GPRS, insofar as consent is required for process and supply optimization measures.
Article 6(1), first sentence, point (f) of the GPRD
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
Our legitimate interest in using your personal data to improve our performance and customer service is to provide you with the best possible services and to durably increase customer satisfaction.
Categories of recipients of your data
For the above-mentioned purposes, we disclose your data to the following recipients: service providers of
IT, call centres, cooperation partners, collaborating agencies, as well as franchises.
Events and donations.
Purposes of treatment
We may also process your master data and contact details to invite you to events within the framework of customer relationship management and for customer loyalty. In addition, we use your master data and communication data for charitable purposes (e.g. calls for donations).
Legal basis for the above-mentioned processing
Article 6(1), first sentence, point (f) of the GPRS for processing for the purpose of acquiring or consolidating clients, and for advising business clients
Legitimate interest, provided that processing is based on Article 6(1)(f) of the RGPD
Our legitimate interest in processing your data in connection with customer relationship management and customer loyalty, as well as for charitable purposes, is based on offering you, on the one hand, the best possible services and increasing sustainable wood customer satisfaction and, on the other hand, on meeting our social responsibility as a large company.
Categories of recipients of your data
We disclose the contact details of our corporate clients to the following recipients: IT service providers, call centres, event organisers.
F: Duration of storage / criteria for the duration of storage
AUTO EXCELLENCE CAR RENTAL stores your personal data until the purpose justifying the processing disappears. When it is obliged by law to store personal data, this storage is done for the time legally required. In the case of commercial documentation, which includes commercial books and accounting documents (such as invoices), the storage period is 6 years (Art. 30 of the Commercial Code). During this time your data may be subject to restricted access in respect of day-to-day operations if their processing has no other purpose.
G: Rights of those affected.
Rights in accordance with Articles 15 to 18 and 20 of the GPRS.
Access: You have the right to demand information about your stored personal data from us at reasonable intervals (Art. 15
RGPD). This information refers to knowing whether or not AUTO EXCELLENCE CAR RENTAL has stored your personal data, to knowing the categories of data and the purpose of their processing. Upon request, AUTO EXCELLENCE CAR RENTAL will provide you with a copy of the data being processed.
Rectification: Furthermore, you have the right to demand from AUTO EXCELLENCE CAR RENTAL the rectification of the incorrect or inaccurate data stored (art. 16 RGPD).
Deletion: You also have the right to request AUTO EXCELLENCE CAR RENTAL to delete your personal data (art. 17 RGPD). We are obliged to delete your personal data in certain cases, such as when they are no longer necessary for the purposes of the
that were collected or processed, when you have revoked your consent or when the processing of the data was unlawful.
Limitation request: Under certain circumstances, you have the right to limit the processing of your personal data (art.
18 RGPD). These circumstances include your disagreement with the accuracy of your personal data, in which case we must verify such inaccuracy. In this case, we cannot process your data, with the exception of storage, until the question of accuracy has been clarified.
Portability: In the event that you wish to change to another vehicle rental company, you have the right to request that we provide you or a third party of your choice with the data you have provided, based on
to your consent or to an existing contractual relationship with you, in machine-readable form (right to data portability, Art. 20 RGPD).
No contractual or legal obligation to provide the data / Consequences of not providing the data
You are not contractually or legally obliged to provide us with your personal data. However, please note that you may not enter into any contract with us for vehicle rental, nor may you use our services if we cannot collect and process the data necessary for the mentioned purposes.
Right of opposition at any time according to article 21 of the RGPD.
If the processing of your data by AUTO EXCELLENCE CAR RENTAL is necessary for the performance of a task carried out in the public interest, or based on the exercise of public authority over the Controller - art. 6, paragraph 1, first sentence, letter e) of the RGPD -, or the processing of data is based on a legitimate interest, you have the right to object to the processing at any time, on the basis of your particular situation.
AUTO EXCELLENCE CAR RENTAL will cease processing unless we establish compelling legitimate reasons for the processing that prevail over your interests in terminating the processing.
Opposition to the processing of your personal data for the purpose of direct marketing is possible at any time without limitation.
Right of revocation in case of consent.
If the processing of the data by AUTO EXCELLENCE CAR RENTAL is based on your consent, you have the right to revoke such consent at any time. The lawfulness of the processing carried out by the consent up to the moment of the revocation is not affected by the revocation.
5. Right to complain to the responsible supervisory authority.
You have the right to complain to the supervisory authority responsible for AUTO EXCELLENCE CAR RENTAL at the following address: Agencia Española de Protección de Datos
C / Jorge Juan, 6. 28001 - Madrid.
